ngd33 Privacy Policy

When you register for an account, use the ngd33 Platform, or interact with our customer support team, we collect various categories of personal information. The nature of data collected depends on how you interact with the Platform and what services you use. Below is a comprehensive overview of the categories of data ngd33 may collect about you.

1.1 Registration and Identity Data

When you create an ngd33 account, we collect information that allows us to establish your identity and comply with our age verification and know-your-customer (KYC) obligations. This includes:

• Full legal name as it appears on your government-issued identity document.
• Date of birth, used to verify that you are 18 years of age or older.
• Email address, used for account verification, correspondence, and (with your consent) marketing communications.
• Mobile phone number, used for account security and transaction notifications.
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code.
• Copies of identity documents (e.g., National ID card, passport) when required for KYC verification.

1.2 Financial and Transaction Data

To process deposits, withdrawals, and wagers, ngd33 collects financial information relating to your account activity. This includes:

• bKash, Nagad, Rocket, or Upay mobile account numbers used for deposits and withdrawals.
• Bank account details (account number, bank name such as Dutch-Bangla Bank, BRAC Bank, or Sonali Bank) where bank transfer methods are used.
• Payment card details (last four digits, card type — Visa, Mastercard) where card payments are processed via our secure payment gateway. Full card numbers are never stored by ngd33.
• Deposit amounts, withdrawal amounts, transaction timestamps, and transaction reference numbers.
• Wagering history, game session records, bonus usage, and win/loss records associated with your account.

1.3 Technical and Device Data

When you access the ngd33 Platform via a browser or mobile device, our systems automatically collect certain technical information to ensure the platform functions correctly and to help us detect fraudulent activity:

• IP address and approximate geographic location (country and city level).
• Device type, operating system version, and browser type and version.
• Login timestamps, session duration, and pages or game areas visited.
• Referral source (i.e., how you arrived at the ngd33 website).
• Unique device identifiers where applicable.

1.4 Communications Data

When you contact the ngd33 support team via live chat or email, we retain a record of that correspondence — including the content of messages, timestamps, and the resolution outcome — for quality assurance, training, and dispute resolution purposes. If you participate in any survey, promotion, or feedback exercise, responses are also retained.

Like most online platforms, ngd33 uses cookies and similar technologies (including pixel tags and local storage objects) to enhance your browsing experience, maintain the security of your session, and gather analytics data. By continuing to use the ngd33 Platform, you acknowledge the use of cookies as described in this section.

3.1 What Are Cookies?

Cookies are small text files that a website places on your device when you visit. They allow the website to remember information about your visit — such as your preferred settings or login state — making your next visit easier and the site more useful to you. Cookies cannot carry viruses or install software on your device without your explicit authorisation.

3.2 Types of Cookies We Use

3.3 Managing Cookies

You can control and delete cookies through your browser settings at any time. Most modern browsers allow you to refuse all cookies, accept only certain types, or be notified when a cookie is set. Please note that disabling strictly necessary cookies will impair the functionality of the ngd33 Platform — you may be unable to log in or maintain a session. To manage cookies in your preferred browser, consult the browser's help documentation.

ngd33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and operational obligations. The following principles govern our data retention practices.

5.1 Active Accounts

While your ngd33 account remains active, we retain all personal data associated with it. This includes identity information, transaction records, wagering history, communications logs, and technical data. Active account data is maintained to enable platform services, support responsible gaming monitoring, and comply with ongoing anti-fraud obligations.

5.2 Closed or Inactive Accounts

Following the closure of your ngd33 account — whether voluntarily or as a result of a terms violation — personal data is retained for a minimum period of five years from the date of closure. This retention period is required to comply with financial record-keeping best practices, anti-money laundering obligations, and to allow ngd33 to respond to any retrospective regulatory inquiries or legal claims that may arise. After the retention period has elapsed, personal data is securely deleted or anonymised.

5.3 Marketing Data

Where you have consented to marketing communications, your contact details and communication preferences are retained for as long as your consent remains valid. Upon withdrawal of marketing consent, your details are removed from active marketing lists within a reasonable processing period, though they may be retained in suppression lists to ensure we do not inadvertently contact you again.

5.4 Legal Hold

In circumstances where personal data is subject to an active legal dispute, regulatory investigation, or fraud inquiry, ngd33 may extend the retention period beyond the standard timelines outlined above until the matter is fully resolved. Players will be informed of such holds where legally permissible.

ngd33 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, the following measures are in place to minimise risk.

7.1 Encryption

All data transmitted between your device and the ngd33 Platform is encrypted using Transport Layer Security (TLS) with a minimum of 256-bit encryption. This protects your personal and financial data from interception during transmission. Payment card data processed via our payment gateway is handled in accordance with Payment Card Industry Data Security Standard (PCI-DSS) guidelines — full card numbers are never stored on ngd33 servers.

7.2 Access Controls

Access to personal data within ngd33 is granted strictly on a need-to-know basis. All staff members with access to player data are trained in data protection best practices and are bound by confidentiality obligations. Access permissions are reviewed regularly, and all internal data access events are logged for audit purposes.

7.3 Fraud and Anomaly Detection

ngd33 employs continuous automated monitoring of account activity to detect suspicious login attempts, unusual transaction patterns, and potential account takeover attempts. Where anomalous activity is detected, affected accounts may be temporarily suspended pending investigation and the account holder notified immediately at their registered email address.

7.4 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, ngd33 will take immediate steps to contain the breach, assess its impact, and notify affected individuals without undue delay. We will provide clear information about what data was affected, what steps we have taken, and what actions you may wish to take to protect yourself.